Frequently Asked
Questions

You must be at least 21 years old to register and play on codph. This is a strict requirement under Philippine gaming regulations overseen by PAGCOR. During the KYC verification process, you will be required to submit a valid government-issued ID that confirms your date of birth. Any account found to belong to a player under 21 will be immediately suspended and any funds returned.

codph requires standard identity documents to verify your account. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License issued by LTO
• SSS or GSIS ID
• Voter's ID

You may also be asked to submit a proof of address such as a recent utility bill or bank statement. Documents must be clear, unedited, and show your full name and date of birth. Players from Metro Manila, Cebu, Davao, and other regions across the Philippines are all welcome.

Go to the codph Login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact codph support via live chat and our team will assist you right away.

No. codph strictly enforces a one-account-per-player policy. Each player is allowed only one registered account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve it.

You can update certain account details such as your contact number and address from your Account Settings page after logging in. However, changes to your registered name or date of birth require manual verification by our support team. This is to protect your account from unauthorized changes. Submit a request via live chat with supporting documents and our team will process it within 1–3 business days.

codph supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Over-the-counter: Selected remittance and payment centers

All transactions are processed in Philippine Peso (₱). codph does not currently accept cryptocurrency deposits. The available methods may vary depending on your location and account verification status.

The minimum deposit on codph is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by codph, though your chosen payment provider may impose their own daily caps.

codph processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours once approved. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on the bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may experience slight delays.

Yes. The minimum withdrawal amount on codph is ₱500. This applies across all supported withdrawal methods. Before your first withdrawal, your account must be fully verified (KYC complete). Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted for security reasons.

Common reasons for withdrawal delays or declines on codph include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal details do not match your registered account name
• Unusual account activity flagged for security review
• Bank or e-wallet maintenance periods

If your withdrawal has been pending for more than 48 hours, contact codph support via live chat with your transaction reference number for a status update.

codph does not charge any fees on deposits. For withdrawals, codph does not impose platform-side fees, but your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own standard transaction charges. We recommend checking your provider's fee schedule before initiating a withdrawal to avoid any surprises.

codph offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform at the time of registration. To claim the welcome bonus, you must opt in during the registration or first deposit process. Bonuses are credited to your account automatically once the qualifying deposit is confirmed.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Always check the specific terms attached to each codph promotion.

No. Bonus funds on codph are subject to wagering requirements before they can be withdrawn. You can track your wagering progress in real time from your account dashboard under the Bonuses section. Once the requirements are fully met, the bonus balance converts to real cash and becomes available for withdrawal. If you choose to withdraw before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited.

codph regularly runs reload bonuses, cashback offers, free spins, and seasonal promotions for Filipino players. To claim an ongoing promotion, log in to your codph account and visit the Promotions page. Each offer will have a clear description of eligibility requirements, how to opt in, and the applicable terms. Some promotions are automatically credited, while others require you to enter a promo code or manually opt in before making a qualifying deposit.

If a bonus hasn't appeared in your account, the most common reasons are:

• You did not opt in to the promotion before making your deposit
• Your deposit did not meet the minimum qualifying amount
• The promotion has expired or you are not eligible based on the terms
• Your account has an active self-exclusion or deposit limit that affects bonus eligibility

If none of these apply, contact codph support with your deposit reference and the promotion name and our team will investigate promptly.

codph offers a wide selection of games designed for Filipino players, including online Slots, Bingo, live dealer casino games at codph Casino, sports betting on events like PBA, NBA, UFC, and boxing, as well as specialty games like Ganesh Fortune and Badminton betting. The game library is regularly updated with new titles and seasonal offerings.

Yes. codph is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit codph.app on your phone's browser, log in, and you'll have access to the full game library. The mobile interface is designed for touch screens and adapts to different screen sizes, so whether you're in Makati, Cebu, or Davao, you can play comfortably on the go.

Yes. All games on codph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are subject to regular independent audits to verify the integrity of their RNG systems. Live dealer games are streamed in real time from professional studios, adding an additional layer of transparency to the gaming experience.

If a game freezes or you get disconnected during a session, simply refresh your browser or reopen the game. codph's platform saves your game state, so any active bets or rounds in progress will be resolved automatically according to the game's rules. If you believe a disconnection caused an error in your balance, contact codph support with the game name, approximate time of the issue, and your account details for a manual review.

codph operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body that oversees gaming operations in the Philippines. Players must be at least 21 years old and located in a jurisdiction where online gaming is permitted. It is the player's responsibility to ensure that online gaming is legal in their specific location before registering and playing on codph.

codph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data handling practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your codph account. To enable it, go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use an authenticator app or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA, especially if you access codph from shared or public devices.

If you suspect unauthorized access to your codph account, act immediately:

• Change your password right away from the Login page
• Contact codph support via live chat to flag the account for security review
• Request a temporary account lock while the investigation is underway
• Check your registered email for any unauthorized activity notifications

Our security team will investigate and respond within 24 hours. Never share your codph password or OTP codes with anyone, including people claiming to be codph staff.

codph does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating the platform and complying with regulatory requirements. All third-party partners are bound by confidentiality agreements. For a complete breakdown of our data sharing practices, refer to our Privacy Policy.

You can set daily, weekly, or monthly deposit and loss limits directly from your codph account. Go to Account Settings → Responsible Gaming → Limits and choose the type and amount that works for you. Limits that reduce your current cap take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling period before they apply — this is a deliberate safeguard to protect players from impulsive decisions.

If you feel you need a break from gambling, codph's self-exclusion tool lets you block access to your account for a period of your choosing — from 6 months up to permanent closure. To activate self-exclusion, contact codph support via live chat and request it directly. The block is applied within 24 hours. During a self-exclusion period, you will not be able to log in, deposit, or place bets. For more details, visit our Responsible Gaming page.

A cooling-off period is a short-term account suspension you can activate when you want to take a break from gaming without committing to a full self-exclusion. On codph, cooling-off periods range from 24 hours to 6 weeks. During this time, your account is suspended — no logins, no bets, no deposits. To activate a cooling-off period, go to Account Settings → Responsible Gaming → Take a Break, or contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available across the Philippines. PAGCOR operates responsible gaming programs and support resources for Filipino players. Professional counseling services are also available in Metro Manila, Cebu City, Davao, and Quezon City. codph strongly encourages any player who feels their gambling is becoming a problem to reach out for support. You can also visit our Responsible Gaming page for a full list of tools and resources available to codph players.